Legal
Pellet is operated by Pellettrack Ltd ("we", "us", "our"). We are the data controller for personal data collected through pellettrack.com and the Pellet mobile application.
Data controller
Pellettrack Ltd
United Kingdom
Postal address available on request.
Email: hello@pellettrack.com
This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have over it. It applies to visitors to our website and users of the Pellet app. Please read it before submitting your email address or using the app.
Waitlist sign-ups (website)
When you submit your email address via the waitlist form on pellettrack.com, we collect:
We use this solely to notify you when the Pellet app launches and to send you any relevant pre-launch updates you would reasonably expect when joining a product waitlist. The legal basis for this processing is legitimate interests (Article 6(1)(f) GDPR) — specifically, our interest in communicating a product launch to people who have actively requested to hear about it. You can opt out at any time by emailing hello@pellettrack.com.
App account data
When you use the Pellet app, we collect data you provide or that is generated by your use of the app. This includes:
The legal basis for processing app data is performance of a contract (Article 6(1)(b) GDPR) — we need this data to provide the service you have signed up for. For optional fields such as your name and FAC details, the legal basis is consent (Article 6(1)(a) GDPR) — you can leave these blank and the core app will still function.
Anonymous use
The Pellet app can be used without creating an account. In this mode, a random anonymous identifier is assigned to your device session. Your data is stored on-device and in our database linked only to this anonymous ID — not to your name or email address. You can upgrade to a signed-in account at any time, which links your anonymous session data to your email address going forward.
Data we do not collect
We do not use cookies for tracking or advertising. We do not use third-party advertising networks. We do not sell your personal data to anyone, ever.
We use a small number of third-party services to operate Pellet. Each acts as a data processor under a data processing agreement and may not use your data for any purpose other than providing their service to us.
| Processor | Purpose | Location |
|---|---|---|
| Supabase | Database, authentication, and file storage for the app | EU (Ireland — AWS eu-west-1) |
| Resend | Transactional and waitlist email delivery | USA (SCCs in place) |
| Anthropic | AI analysis of target photographs via Claude Vision API | USA (SCCs in place) |
| OpenWeatherMap | Fetching weather conditions at your GPS location during sessions | EU |
| Apple / Google | App distribution and in-app payment processing (subscriptions) | Varies by region |
"SCCs" means Standard Contractual Clauses approved by the European Commission — the mechanism that makes transfers of personal data to non-EEA countries lawful under GDPR.
We do not share your data with any other third parties, including data brokers, advertisers, or analytics platforms.
Under UK GDPR and EU GDPR you have the following rights regarding your personal data. To exercise any of them, email hello@pellettrack.com. We will respond within one month.
UK residents may complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint or call 0303 123 1113.
German residents may complain to their state data protection authority (Landesdatenschutzbehörde). A list of German supervisory authorities is available at bfdi.bund.de.
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you. The AI analysis within the app (target measurement, pellet identification) produces performance data for your own use — it does not make decisions about you.
Pellet is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided us with their data, please contact us and we will delete it promptly.
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify signed-in users by email. Continued use of the app or website after a change constitutes acceptance of the updated policy.
For any privacy-related questions or to exercise your rights, contact us at:
hello@pellettrack.com
We aim to respond to all requests within 30 days. For complex requests we may extend this by a further two months — if so, we will let you know within the initial 30-day period.